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Books - Total-Quality-Management

Total Quality: Management, Organization and Strategy Total Quality: Management, Organization and Strategy

Author: James R. Evans
Availability: Usually ships in 24 hours
Customer Rating 3.5 out of 5 stars

Price: $100.95

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Customer Review:
Lot's of HUGE sentences...
This text was required for a recent college course I took. There is a lot of great information in this book, but my big... See here for more reviews and best prices

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition

Author: Bob E. Hayes
Availability:
Customer Rating 3.5 out of 5 stars

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Customer Review:
Highly readable text, coherent examples and critical ideas
Mr. Hayes presents several good ideas in this very readable text. Although this book is most useful now in Age of the M... See here for more reviews and best prices

ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition (The St. Lucie Press Series on Resource Management) ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition (The St. Lucie Press Series on Resource Management)

Author: Carol A Ptak
Availability: Usually ships in 24 hours
Customer Rating 2.5 out of 5 stars

Price: $63.96

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Customer Review:
used only the cd
the software delivered on cd with this book is worth, i didn't read the book. the ERP simulator is a very good concept, ... See here for more reviews and best prices

Delivering Quality Service Delivering Quality Service

Author: Valarie A. Zeithaml
Availability: In stock soon. Order now to get in line. First come, first served.
Customer Rating 4.0 out of 5 stars

Price: $26.28

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Customer Review:
A must about service quality
This book contains all the necessary knowledge one needs to deliver service quality. A Parasuraman classic.... See here for more reviews and best prices

Enterprise Architecture A to Z: Frameworks, Business Process Modeling, SOA, and Infrastructure Technology Enterprise Architecture A to Z: Frameworks, Business Process Modeling, SOA, and Infrastructure Technology

Author: Daniel Minoli
Availability: Usually ships in 24 hours
Customer Rating  out of 5 stars

Price: $57.56

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Customer Review:
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A Practical Field Guide for AS9100 A Practical Field Guide for AS9100

Author: Erik Valdemar Myhrberg
Availability: Usually ships in 24 hours
Customer Rating 5.0 out of 5 stars

Price: $63.00

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Customer Review:
Already implemented AS9100
Our Quality Manager was very pleased with this book. Even though we have already implemented AS9100, the simple way it ... See here for more reviews and best prices

Effective Security Management, Fourth Edition (Effective Security Management) Effective Security Management, Fourth Edition (Effective Security Management)

Author: Charles A. Sennewald
Availability: Usually ships in 24 hours
Customer Rating 4.0 out of 5 stars

Price: $55.16

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Customer Review:
So You'd Like to Learn How Security Works in the Corporate World.
By Jeffrey W. Bennett, ISP, author of ISP Certification-The Industrial Security Professional Exam Manual and Under the L... See here for more reviews and best prices

Enterprise Architecture and New Generation Information Systems Enterprise Architecture and New Generation Information Systems

Author: Dimitris N. Chorafas
Availability: Usually ships in 24 hours
Customer Rating 5.0 out of 5 stars

Price: $103.96

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Customer Review:
Leading Edge Thought for Future Business/Government
It is always a pleasure to read a well written book in a leading edge arena and that's exactly what this book provides. ... See here for more reviews and best prices

Take It to the Next Level Take It to the Next Level

Author: Dale Crownover
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Customer Rating 3.5 out of 5 stars

Price:

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Customer Review:
Want to go to the next level?
This book is really worth reading. I can learn a lot from it. It is about how Dale leads his company to success from nea... See here for more reviews and best prices

Total Improvement Management: The Next Generation in Performance Improvement Total Improvement Management: The Next Generation in Performance Improvement

Author: H. James Harrington
Availability: Usually ships in 24 hours
Customer Rating 5.0 out of 5 stars

Price: $21.75

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Customer Review:
One of the best overall business improvement book ever
I'm wondering why this book only has one reader (now two) rating it 5 stars.

I've read scores of ... See here for more reviews and best prices

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