Books - Total-Quality-Management

Customer Review:
Quality Textbook
This book explains the concept of Total Quality Management (TQM), which is a management strategy that seeks to embed awa... See here for more reviews and best prices

Customer Review:
Excellent
Really comprehensive, in a way a perfect tool for understanding business. It has a great qualitative introduction and a ... See here for more reviews and best prices

Customer Review:
Another Great Book From Coonradt
Of all the management tomes available in the marketplace, The Better People Leader sits next to The Game of Work, Good t... See here for more reviews and best prices

Customer Review:
A CSSBB Guidebook Review
People,

In my opinion this book is realist with it purpose, it is just a guidebook, a good ref... See here for more reviews and best prices

Customer Review:
Great Concepts for us to take in
I have often read and reread Prof. Pfeffer's books. I give this one 3-stars because I found less than half the book of ... See here for more reviews and best prices

Customer Review:
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Customer Review:
A great guide for new customer service reps
I have taught a lot of classes in cutomer service in the information technology field. This is a great book to use for r... See here for more reviews and best prices

Customer Review:
Mandatory Reading (If you have just one BPM book this is it)
If you are seeking guidance on what corporation need to do to become process centric, this is the leading book on the to... See here for more reviews and best prices

Customer Review:
Just what I was looking for
After ordering and returning several other ISO 9000 books, I found this book to be just what I was looking for. I find i... See here for more reviews and best prices

Customer Review:
Internal Auditor manual
The audit methods are acceptable to be implemented in an audit, but the manual needs to have more tools or checklist for... See here for more reviews and best prices