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Books - Total-Quality-Management

Quality: A Corporate Force, Managing for Excellence Quality: A Corporate Force, Managing for Excellence

Author: C. Harold Aikens
Availability: Usually ships in 24 hours
Customer Rating  out of 5 stars

Price: $116.80

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Reliability, Maintainability and Risk, Seventh Edition: Practical Methods for Engineers including Reliability Centred Maintenance and Safety-Related Systems Reliability, Maintainability and Risk, Seventh Edition: Practical Methods for Engineers including Reliability Centred Maintenance and Safety-Related Systems

Author: David J. Smith
Availability: Usually ships in 24 hours
Customer Rating 5.0 out of 5 stars

Price: $66.55

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Customer Review:
I like so much...I've bought it twice now.
I like it so much...I've bought it twice now (I lost my other copy and decided I couldn't live w/o it).... See here for more reviews and best prices

Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series) Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)

Author: Rohit Ramaswamy
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Customer Rating 4.0 out of 5 stars

Price: $44.70

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ClassText Book
I had to get this book for a class. Not fun reading by any means, but good for class.... See here for more reviews and best prices

The Project Manager's MBA: How to Translate Project Decisions into Business Success The Project Manager's MBA: How to Translate Project Decisions into Business Success

Author: Dennis J. Cohen
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Customer Rating 4.5 out of 5 stars

Price: $38.40

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Customer Review:
Business basics crash course for project managers- useful
It is not just about finishing projects anymore, according to the authors Cohen & Graham. Today, successful project... See here for more reviews and best prices

Organization Theory: Challenges and Perspectives Organization Theory: Challenges and Perspectives

Author: John McAuley
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Price: $155.99

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Project Risk Management: Processes, Techniques and Insights Project Risk Management: Processes, Techniques and Insights

Author: Chris Chapman
Availability: Usually ships in 24 hours
Customer Rating 4.5 out of 5 stars

Price: $60.00

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Customer Review:
I bought it 3 years ago and I still use it for my professional guidance
As project risk management is a daunting factor to mitigate failures in software engineering, I bought this book to lear... See here for more reviews and best prices

Providing Quality Service: What Every Hospitality Service Provider Needs to Know Providing Quality Service: What Every Hospitality Service Provider Needs to Know

Author: William B. Martin
Availability: Usually ships in 7 to 13 days
Customer Rating 5.0 out of 5 stars

Price: $47.00

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Customer Review:
A Service Book That Makes Sense
In his most recent book, Providing Quality Service, William Martin has provided service industry professionals and educa... See here for more reviews and best prices

ISO 9000 Requirements, 92 Requirements Checklist and Compliance Guide ISO 9000 Requirements, 92 Requirements Checklist and Compliance Guide

Author: Jack Kanholm
Availability: Usually ships in 24 hours
Customer Rating 4.0 out of 5 stars

Price: $39.00

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Customer Review:
Decent explanation, no examples.
The author does a decent job explaining ISO requirements. Contrary to the other reviewer's claims, there are "no" examp... See here for more reviews and best prices

The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Author: Sara Laughlin
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Customer Rating 5.0 out of 5 stars

Price: $55.00

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Customer Review:
An invaluable acquisition for any library trying to make their collection the best it can be
It's what every library fears - budget cuts. The good news is that with less money it doesn't necessarily mean that the ... See here for more reviews and best prices

Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book) Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)

Author: John E. Martin
Availability: Usually ships in 24 hours
Customer Rating  out of 5 stars

Price: $29.95

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