Books - Total-Quality-Management

Customer Review:
Yes, it's worth $150
Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of... See here for more reviews and best prices

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Customer Review:
Worthless book
I don't recommend this book. The two authors don't blend well. The terminology seems to constantly change and never is... See here for more reviews and best prices

Customer Review:
How and why humane core values sustain human service energy

I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to kno... See here for more reviews and best prices

Customer Review:
Blanco-Review-06-08
Excellente Book. For every body ineterested in this subject or related with project management should read it. I really ... See here for more reviews and best prices

Customer Review:
Treats poverty like a mental disease
Jerry Mundis makes an interesting case for treating poverty like drug and alcohol addiction. While I agree with Jerry's... See here for more reviews and best prices

Customer Review:
Great resource for starting from scratch
I just took a job as an operations analyst at a small startup company. Rather than handing me a policy and procedures ma... See here for more reviews and best prices

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Problem Solving for everyone
If you are looking for a basic, easy to comprehend text on problem-solving in your business or job role, this is the one... See here for more reviews and best prices

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Deming's message was profound
It is said that we stand on the shoulders of giants. Giants like Frederick Taylor, the Toyoda Family, Taiichi Ohno, Shi... See here for more reviews and best prices

Customer Review:
great product, poor shipping
The Six Sigma Memory Jogger is a compact comprehensive reference guide for Six Sigma work.

I orde... See here for more reviews and best prices