Author: Larry P. Ritzman
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Customer Review: The most pathetic excuse for a BOOK This book is totally hopeless. It's almost as if the authors wrote this with the itention of confusing the students and ... See here for more reviews and best prices
Author: Ingrid M. Bens
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Customer Review: Very helpful I received this book as part of a facilitation course. It has become a constant compaion for me as I facilitate sessions... See here for more reviews and best prices
Author: Stephen Page
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Customer Review: How to Policy book...Just OK. I agree with customer reviewer, J. Donie "Quill and Lens" that there were two very disappointing areas of this book:<... See here for more reviews and best prices
Author: Joseph M. Juran
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Customer Review: QA bible for quality engineers For decades Joseph Juran has been a famous name in the quality movement. He formed his own institute for quality and has... See here for more reviews and best prices
Customer Review: A basic reference for ISO 9001 This book provides a clause-by-clause analysis of ISO 9001 and it contains all the knowledge you need in order to unders... See here for more reviews and best prices
Customer Review: A useful addition to your customer service library As with other 'Dummies' books this provides a pretty comprehensive overview of the subject. The authors are experienced ... See here for more reviews and best prices
Author: Pete Pande
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Customer Review: The Title Says It All While not the sort of book you want to spend an evening with, it is the sort of book for one to read, if one wants to he... See here for more reviews and best prices
Author: Nancy R. Tague
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Customer Review: Very useful reference & guide I am a CQE & Six Sigma Black Belt and have owned this book for a little over two years now. This book provides a ve... See here for more reviews and best prices
Author: Kenichi Ohmae
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Customer Review: Old book but worth your time Indeed, this book was written by the famous McKinsey's Japanese consultant for quite a long time. It deals with basic st... See here for more reviews and best prices
