Editorial Review:
Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
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Customer Reviews
Average Customer Rating: 
Getting to the Root Cause 2007-11-07
Blanchard and Co. are truly masters at developing a `business fable', and in this one they remind us to get to the root cause of a problem before moving to the solution stage. In this story, GAPS is an acronym for:
(G)o for the "shoulds", or what should be happening
(A)nalyze the "is", or what is the current status
(P)in down the causes, or get to the root of the issue
(S)elect the right solution, that is of course a solution that addresses the problem
In getting to the "shoulds", we are reminded to start with the big picture (what is your business reason for existing), indentify the performance metrics that define success, and then benchmark how excellent performance is delivered by the best. Now, find out what is actually happening; segregating the internal work environment issues from individual or personal capabilities when doing so. Once you know the problem(s); match it/them with appropriate solution(s).
Dennis DeWilde, author of "The Performance Connection"
The same things as always from Ken Blanchard  2007-04-18
The befuddled manager, the wise old man, some simplistic advice (what is the difference between where you are and where you want to be?). Nothing new, but some good basic reminders.
Very useful!  2006-07-06
This very short read (thats a good thing) provides an excellent tool for biz problem solving. You can actually use the GAPS approach to solve ANY problem. I am adding the book to my permanent library. I loved it.
Decent information in a really lame story. Nothing new 2004-08-13
This is a very quick read. 1-2 hours and you're done. It's a cute little story about 2 people trying to improve quality and performance for their company. The story is about the advice they receive from a friend which is simple and presented well. It's really nothing you can't find in just about every other management book out there. Analyze the problem, look for options and choose the best method to fix it. If you're reading this, chances are you've read other management books. There isn't anything groundbreaking here. But there certainly isn't anything bad about it either. I personally would recommend "The Power of Six Sigma" by Subdir Chowdry over this. But you won't go wrong if you do decide to pick this one up.
What's ethics got to do with it?  2003-03-02
Dr. Blanchard should stop putting his name on books others have written! This is deceptive to those readers who respect and trust his "brand." Has he no shame?!
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