Editorial Review:
Since the publication of the third edition in 1974, the entire field of quality control has undergone radical change due to intensified competition and expanded government regulation. This updated fourth edition of Juran's classic guide offers the know-how you need today-and in the years ahead-to keep quality growing without increasing costs, Quality and income-quality improvement-quality costs-computerization-quality programs-marketing-Juran advises you on these issues and many more to improve quality companywide in the 1990s-from the executive suite to the factory floor.
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Customer Reviews
Average Customer Rating: 
Classic Reference Book for Quality Engineers 2006-06-05
Quality Control Handbook is classic reference book for quality engineers, first released in 1951. Among the quality management ideas and concepts for which Juran is well known include top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement.
Joseph Juran's belief that "quality does not happen by accident" gave rise to the quality trilogy namely Quality Planning, Quality Improvement and Quality Control. The elements of the quality trilogy can be summarised as follows:
Quality Planning
* Identify who are the customers.
* Determine the needs of those customers.
* Translate those needs into our language.
* Develop a product that can respond to those needs.
* Optimise the product features so as to meet our needs and customer needs.
Quality Improvement
* Develop a process which is able to produce the product.
* Optimise the process.
Quality Control
* Prove that the process can produce the product under operating conditions with minimal inspection.
* Transfer the process to Operations.
Juran revolutionized the Japanese philosophy on quality management significantly helped shape their economy into the industrial leader it is today.
This is an excellent book that is highly recommended for those involved in quality control and management.
Use of Quality Control Handbook 1983 - 1988 2001-10-09
While I continue to find Juran's Quality Control Handbook useful today, it was especially valuable to me when re-engineering software to support Health and Welfare Benefit business systems.
Also, later at a federal agency I found Juran's "root cause" for quality problem management extremely valuable. Currently, I am pursuing a senior level advisory position in the federal government and hold the Certified Information Systems Security Professional credential. I find Juran's handbook still valuable and worth studying even in today's Internet world.
This is the best reference for the ASQC certification exams. 1997-04-04
Planning on taking the ASQC certification exams? Need to bring the least amoutns of reference materials?This handbook and the primer are all you need
An outstanding reference handbook on quality! 1996-01-11
I frequently use Juran and Gryna's Quality Control Handbookas a reference for my work and writing. It is a comprehensivereference for many issues in quality management, quality control, and statisitical process control. There are excellent discussions of quality as "fitness for use," and the true costs of poor quality. If you plan to take any of the American Society for Quality Control's certification examinations, this is a good reference. I used it for the Quality Engineering, Reliability Engineering, Quality Management, and Quality Auditing exams, and it served me well in each case. -William A. Levinson
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