Editorial Review:
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
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Customer Reviews
Average Customer Rating: 
Conflict management 2008-07-31
Practical applications offered as examples in the book. Would recommend the book to anyone looking for an inexpensive text offering pratical and successful examples on how to manage conflict.
This book is lame  2007-12-22
I expected more from this book and from this author considering his knowledge and professional background. His examples are lame at best and his writing style is boring. The people he needs to thank are the people who designed the cover and the people writing reviews on amazon because this book is a joke. I've never felt compelled to write a review but this book is 8 chapters of common sense. What I got out of this book is that if you have a conflict you need to sit everyone down and talk. REALLY .... I'm sure there are better "Conflict Resolution" books out there. I'm going to keep looking and never read a book by this author again.
A Must Read for Managing Workplace Conflict  2007-06-15
Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.
A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.
As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.
This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.
Great resource 2007-05-09
I've trained through MTI with Daniel Dana and his approach to conflict is easy to understand and implement within personal and professsional organizations. This book offers practical principles in an easy to read format.
Looking for the basics in CR, this is your book!!! 2005-08-02
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
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