Editorial Review:
Should you sweat the small stuff? Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different. Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change. Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on - Cruicial leadership skills and how to acquire them
- Universal workplace cultural issues
- How expectations affect the performance of others
- Ways to speak fairly, not falsely
- Techniques that eliminate group think
- How to reset the "filters" you use to "screen" others
Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.
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Customer Reviews
Average Customer Rating: 
Critical Reading for EVERYONE 2008-06-12
This book is something that everyone should read. It puts a name and a description on something everyone has felt at some point in their lives. It also gives concrete techniques and tools to assist the reader in managing the ways they communicate and send messages. I am very glad to have read this book and hope everyone else does as well. It is a great resource for the corporate world, the classroom, and your personal life. Micro messages are a critical component and understanding the ways you send these messages and controlling them will benefit you professionally and personally!
Micromessaging: Why Great leadership is beyond words  2007-05-30
Great book. Common sense put into action!! I read it aloud to my wife while driving on vacation. She loved it also.
Insightful advice 2007-04-20
Micromessages are those subtle - and sometimes not-so-subtle - nonverbal messages that people send through body language, tone of voice and the way they inflect words. Micromessages signal at an immediate gut level how people feel about each other. You can use nice words when speaking to other people, but if at the same time you inadvertently send out negative micromessages, those nonverbal signals will have a more enduring impact than anything you say. Managers, supervisors and other leaders should become avid students of their own facial expressions, styles of personal engagement, body language and other nonverbal communicative attributes. Then they should try to send positive micromessages, not harmful ones that breed resentment and undermine performance. This book is easy to read and understand, but we believe that it delivers an important lesson: Micromessages matter, so mind your unspoken communications. Those small signals have a large reverberation.
Great book on understanding business relationships 2007-03-24
I bought this book to help me understand business or the way people interact in a business setting. As a middle manager of a small business that is now part of a big business (aka recently acquired), I have been struggling with change in management, management style and culture. What this book is helping me understand is the messages that come from people in authority and how it impacts the rank and file; and likewise how my own emotions, thoughts and feelings impact the people who report too me.
While I have not yet finished the book, it does have me hooked and thirsting for more. As a technologist it also helps bridge the communication gap between technology and business. Being exposed to this subject matter has already opened my eyes to the fact that management and leadership are two very seperate skills. I now understand the power of effective leadership and has given me new thought in developing my career.
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