Editorial Review:
This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management.
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Customer Reviews
Average Customer Rating: 
Well written, though politically conservative with a few minor errors.  2005-10-31
I found the book to be well written, the author obviously knows his material quite well.
However, the author seems to be politically conservative, his viewpoint slips through in his bashing of JFK and Clinton and in other areas. That said, once I realized that political orientation of the author, I was able to put it aside and get to the meat of the matter. The author's discussion of the Baldrige process obviously comes from his extensive experience as an award examiner. His discussions of how corporations have used the Baldrige process were quite illuminating.
When I looked at the source material the author quotes from, I found one misquote and a botched bibliographic reference. For this, I blame the publisher for failing to properly fact check the book. I guess $126.67 list price does not buy much these days.
The cd material is rather ho-hum, it consist of example spreadsheets and videos.
Nice Job  2004-02-16
This book is very well written and contains a lot of information about quality management. I recommend this book for anyone seeking to know more about how to improve quality.
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