Editorial Review:
Provides a state-of-the-art overview of operations management. Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more. Industrial Engineers and Production and Operations Managers.
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Customer Reviews
Average Customer Rating: 
Great condition  2008-07-23
The price was right and it arrived quickly and in good condition - just in time for my course.
John LaCasse 2008-02-27
If taken as the authors and publishers intend this multi-media rendering has the qualitative breadth and scope to guide most anyone through the rational of operations management. The quantitative issue I have with most of the new academic print media, CD and internet combinations [as this is] is that they are designed for extended periods of intense study, which business schools compress into 8 or 16 weeks depending on the quarter / semester. The business student purchasing such as these must be prepared to hard scrabble through a tome of interconnected menu driven - and not always compatible - material which upon reflection reminded me of programming a television remote control. Who knows what will happen when the "play" button is struck.
From a time-certain curriculum management view, the book overreaches, as do the courses it tries to service; too much too fast, and after the third week of class, too late to be much other than a confusing backwater of aggregated material. The book becomes the "Telephone Operators Nightmare", too many calls and nowhere to plug-in the wires. This review, however, is more an admonishment toward academic curriculum managers than toward publishers like Pearson / Prentice-Hall, although they are mutually complicit in that one feeds upon the other.
All of this notwithstanding, the book is a "keeper" in the business library. In fact, I have recommended this book to business clients wanting to tweak their operations management. The book can be opened to any chapter, and the combined material will deliver to the highest expectations - given enough time.
Great Introductory Book 2007-01-14
This is an excellent introductory text for Operations Management(OM). I highly recommend this book if you are starting to learn OM.
Amazing, most practical book at college education 2006-05-08
I am using this book for my business class. This book will teach you in-depth principles and skills on how you can manage business operations with a lot of mathmatical skills.
I feel that this book is great because it is very well organized and easy for readers to read. It has graphs and visual aids all over and CD materials for students to go through problems.
By learning this book, readers can not only gain the knowledge on business operation, but they can also have actual skills in operation management.
Buy this book if you are interested in this subject.
Review  2006-03-19
The book came on time in good condition. The price was rather high but the convience of having it delevered to my door the next day was worth the extra cost.
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