Editorial Review:
This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management
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Customer Reviews
Average Customer Rating: 
Nice Book 2007-01-26
We used this book in my quality management class last semester. I found it very well-written and informative. The author covers the basics of quality first. Next the book covers implementation and then in the end, improvement. The contingency theory-based approach to quality is interesting. Some other books are based on something like the Deming approach or six sigma. This book is very balanced and provides a method for improving quality in any service or manufacturing company.
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