Editorial Review:
KEY BENEFIT: This text allows students to apply what they’ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video.
KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world. MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm.
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Customer Reviews
Average Customer Rating: 
Have not received the product  2008-07-30
Have not received the product ... This is lousy! How do I get my money back? Principles of Operations Management (Purchased on 06/29/2008)
by Jay H. Heizer
Read the fine print on this seller 2007-08-11
Great book as supplement to MBA course - my review of the seller isn't so great. His posting specified the CD as included but it wasn't, and when I contacted him he said there was never an indication the disc was included. It was, in fact, part of the title of his posting. Unfortunately it was required for getting the most out of the book, so this seller let me down.
Decent book  2007-07-05
Let's face it, operations management is not a very exciting topic to cover in the classroom. This book does a good job of keeping the information somewhat exciting so that you do not fall asleep while reading the book.
The best book in the field  2004-01-20
As a teacher of Ops Mgmt and former employee of digital equipment corporation where I was responsible for operations in our biggest expedition center in Europe I think this book is the best book in the world. It's lively and quick (as I'm myself) though It provides students with the knowledge they need. Regards.Phil from Singapore
A Good Text for Principles of Operations 2000-01-27
Heizer and Redner have put together a text that covers the essentials of Operations Management. The text is easy to read, yet covers material to whatever depth the instructor wants to take the class. The cases and examples offer 'real life'situations. I would recommend this text for any Introduction (Principles) of Operations Management.
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