Editorial Review:
"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.
previously published by MIT-CAES
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Customer Reviews
Average Customer Rating: 
Antidote to the Crisis  2008-07-21
Written in 1982, this book was the author's attempt to help America out of its crisis. You may recall that under his tutelage, Japan underwent a significant turn-around in the manufacturing sector and began whooping the collective American butt. What was the cause of the crisis? According to Deming, it was top management's inability to manage.
Deming offers a solution to the crisis. His aim is to help "transform the style of American management." Deming lists 14 points, which are the basis for the transformation. Check them out. A couple of them may surprise you.
Deming stresses the value of statistics. A couple of the chapters are tough for those not familiar with the discipline (a reason for the crisis). Those familiar with Six Sigma will notice the similarities with Deming's teachings.
It's been 26 years. Is America out of the crisis? If Deming were alive today, he'd probably say that some have heeded his advice, but too many have not, and that much of the issues we've seen with American corporations in recent years are evidence of that. Fortunately, his book is still available to help.
If you have not read Deming, do yourself a favor and pick up a copy of this one. If you happen to have already read it, read it again. Pick up some of Deming's recommended readings as well. There is a lot to learn, and re-learn in this one.
-- Nick McCormick, Author, Lead Well and Prosper: 15 Successful Strategies for Becoming a Good Manager
Simply the Best! 2008-06-22
Edwards Deming's powerful book Out of the Crisis outlines a way to improve American manufacturing by encouraging management to plan for the future and foresee problems to eliminate waste of manpower, of materials and of machine time. Quality must be designed in.
Timeless ideas permeate this book. One of the major themes in the book is that quality must be built in at the design phase. I have seen numbers as high as 80% of the cost is driven in during the design phase.
Deming's 14 points and other ideas have permeated and morphed into many companies in the United States. Lean manufacturing, six-sigma, robust design and more can trace their roots to the work of Edwards Deming.
This book is extremely valuable to understand the historical roots of quality and lean thinking. It is equally valuable as a guide for any design and manufacturing company looking to improve in today's competitive world.
The Re-Discovery of Common Sense: A Guide to: The Lost Art of Critical Thinking
Every business person MUST read this book. 2008-03-26
As the title says, if you are a manager you MUST read this book. Read it even if you aren't a manager.
Deming knows quality, bottom line.
Out of the Crisis  2008-03-25
This is an absolute must for any manager wishing to set up an effective process and understanded the art of management, it's easy to understand and follow.
A Classic Masterpiece On Quality 2007-11-09
This book is a masterpiece regarding Quality, putting the right focus on management. It describes the 14 points of the System of profound knowledge as well as the seven deadly sins for a holistic quality approach based on a new management philosophy. A big portion of the book is dedicated to the explaination of common and special cause variation which makes up the basis of statistical control. The book also includes many priceless first-hand experiences of Deming himself. I highly recommend it!
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