S'ware Metrics Home

Book Store PMP Books PDAs
S'ware Metrics Six Sigma LCD Monitors
Requirements Management PMBOK Books
Team Building Use Case DVD Players

Total Quality: Management, Organization and Strategy
Total Quality: Management, Organization and Strategy

Total Quality: Management, Organization and Strategy

List Price: $100.95
Our Price: $100.95
Availability: Usually ships in 24 hours


Manufacturer: South-Western College Pub
Author: James R. Evans
Binding: Paperback
Publication Date: 2004-11-01
Publisher: South-Western College Pub
Label: South-Western College Pub
Number Of Pages: 480
Features:
Editorial Review:
Do you know how to deliver Total Quality on the job? TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY not only presents the basic principles and tools associated with Total Quality, it presents them using illustrations and case studies drawn from real life scenarios. Inside, you'll read about Total Quality as it relates to privately held companies, service industry businesses, major corporations, and overseas organizations, all from the management perspective.
Cached date: AWS Called=true
You may also be interested in these products:
Becoming A Master Manager: A Competency Framework
Becoming A Master Manager: A Competency Framework		 Information Technology for Management: Transforming Organizations in the Digital Economy
Information Technology for Management: Transforming Organizations in the Digital Economy		 Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)
Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)		 Operations Management with Student DVD
Operations Management with Student DVD		 Crafting and Executing Strategy: Text and Reading (Strategic Management: Concepts and Cases)
Crafting and Executing Strategy: Text and Reading (Strategic Management: Concepts and Cases)

These categories may also be of interest to you:

Customer Reviews
Average Customer Rating: 3.5

Lot's of HUGE sentences... 2007-12-18
This text was required for a recent college course I took. There is a lot of great information in this book, but my biggest complaint is from an editorial angle. If I were to grade this book as an instructor in English composition, I would give it two stars. If Evans had submitted this text to the English composition teachers I have studied with, he would not have gotten a very good grade.

The main reason for a bad grade in English composition would be the plethora of sentences that have 60 words and up. It is good writing etiquette to try to break off sentences to a 20-word maximum. Beyond that, the reader's comprehensive abilities are affected.

Quite typically, Evans has used rambling, run-on sentences strung together with the conjunction "and" over and over again. Typically, to make a point, he will write (for example) this point, and that point, and this point, and that point, and this point, etc.

The document lacks a strong editorial skill set. A great editor would help this poorly written text. The internal concepts are great, the ideas and knowledge inside are truly life-changing. But his English composition skills need an editor to sit down and make Evans break up these sentences into much more intelligible English. The result, having thus allowed the editor to help the author to create a book that could have a total quality advantage in English composition. It is an irony to write a text book on total quality, and then in the process of publishing to use poor quality English composition skills along with 60 and 70 word sentences that run on and on throughout the text. Poor English composition skills on the part of the author left me dreading having to read the next chapter. That is why I give Evans a "2 Stars" mark.





More than just quality 2007-01-05
Best book on Quality Management, Ever. I have had three quality classes with quite a few books on quality. None of them stands out as this one. What this book has to offer goes beyond classroom learning. It provides great information, knowledge, and tools that you will need in improving your ability to run a better business. I have literarly applied the concept and tools at the work place; it WORKS!