Editorial Review:
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
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Customer Reviews
Average Customer Rating: 
Management Book  2008-04-01
This book was for schooling. The book has a print and font that is hard for me to read. It's somewhat condensed and packed into little squared off paragraphs on each page. The book also is not a clear read. I have to read things a few time to grasp what the writer is saying. I do not recommend this book at all. But more than likely, if you're looking for this book, it's a required book for school, so you have no choice.
detailed and useful  2001-10-03
This book was a requirement for a class. It was easy to understand and apply. It comes with key terms in the margins for easy review and description. The chapters begin with a learning objective and concludes with a summary of each objective. Each chapter is filled with detailed information and highlights corporations and how they have applied each concept. I would recommend it for anyone constructing an organization or for those wishing to change management styles. It also, has a CD Rom that is incredible.
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