Editorial Review:
The Wall Street Journal bestseller, now with new material.
The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
€ Overcome barriers to meaningful communication
€ Expand and enrich conversations with colleagues, friends, and family
€ Increase clarity and improve understanding
€ Handle strong emotions-on both sides of the table
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Customer Reviews
Average Customer Rating: 
Come out from behind yourself  2008-09-29
Fierce Conversations is a life-changing book. It brings to stark consciousness the weak, limp, lukewarm, and inhibited manner in which we converse with each other today. It reveals a style of "conversation" which we all have with others that simply is not working. The author encourages us to "come out from behind ourselves" and let people...in conversation...get to know the real us. It eschews the vapid, dead, superficial, lifeless way we talk to each other, and the abysmal results that ensue in our lives together. The book is filled with simple strategies for the reader to make his or her conversation more meaningful, more moving, and more memorable. For those who thirst for honest, heartfelt, intimate conversation, the book is a spiritual fountain of many waters. The "Fierce" in the title of the book does not mean violent, demeaning, or angry but instead brave, pure, un-prepackaged and watered down to meaninglessness, etc. It is well worth the money and is watered with many illustrations in people's work, business, and personal life.
A primer on practical clarity 2008-08-16
I did not consciously choose this book. A friend regards this book highly, couldn't find it in her library, ordered another and then found her original. I became the beneficiary...happily, I might add. And that's because this book so succinctly and smartly puts forth what a life of quality looks like. For instance, Scott says, "Each of us must first answer the question 'Where am I going?' before we can address the question 'Who is going with me?' It is essential not to get those out of order." She then goes on to say, "You will bring into your life whatever it is that you have the most clarity about."
While I did find this to resonate as true, the book goes beyond being a mere motivational speech. It is a handbook for those who are charged with responsibility or compelled to align the movements of masses so that some higher-order ideal is realized. How that is done practically is "one conversation at a time." Scott shows how to, as Shakespeare would say, "screw your courage to the sticking place" so that this clarity can consistently see the light of day. She has some interesting processes, guidelines and touchstones. My favorite take-away is to ask yourself, when analyzing a situation, "what are your pretending not to know?"
Tox 2008-05-27
I have read many business books, and this one is in a class all itself. It's contents apply to personal and business relationships of all types. Real world experience that is well written, humorous, effective, and easy to implement. I highly recommend this book for anyone that maintains a relationship of any kind with any other person.
Fierce Conversations - leads to quality relationships 2008-04-12
Fierce Conversations is a must read for anyone. Period!
Nothing else to say. It has fantastic information on communication and understanding. Two levels beyond talking ...and helps readers improve their level of interaction to reach win win results.
Change your conversations in a powerful way. 2008-02-03
I had to read this book through work, and I have to say it made a powerful change in my company. If you are tired of having the same conversations over and over with employees or your spouse then this book will teach you that the conversation IS the realationship. Fierce conversations are REAL. They are not mean are rude, they are robust, intense, strong, powerful, passionate, eager, and unbridled. they are meant for confronting reality, understanding why a problem exists, and discovering the solution. The book guides you with 7 principles:
#1 You must interrogate reality. Discover the truth first.
#2 Make the conversation real. Take off your mask and speak the truth with tact.
#3 Be here. Focus on the conversation at hand, focus on it. No fading away!
#4 Tackle your toughest challenge today. Stop procrastinating. What can you solve that will bring you the most value, today?
#5 Obey your instincts. You know in your heart what is right.
#6 Take responsibility for your emotional wake. You must understand how you in your position emotionally effects people.
#7 Let silence do the heavy lifting. Slow down your speaking, take time for quiet gaps and to think about what to say next.
This is a powerful book that can change your life, your family, or your organization.
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