Editorial Review:
In contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.
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Customer Reviews
Average Customer Rating: 
Clear thinking, well done 2007-02-21
This whole thing of mapping dialog, on first impression seems too uncomplicated, too unsophisticated
BUT.. then when a really able musician plays his/her instrument ....
I does look very easy
There is a subtlety here, the result of a lot of hard work by a lot of people
I tnink this little book does a pretty good job of introducing the uninitiated into this subtlety
Good Work Mr Jeff Conklin
the marriage of group thinking, reflection and action 2006-07-29
This is a book that I wish that I had been able to read 20 years ago. In my work with groups I have always appreciated the art of facilitation. However, the process and the endpoints of group diaglogue have often been less than clear.
Jeff Conklin provides an excellent framework as well as some very accessible and useful tools in approaching the complex challenge of promoting effective dialogue within groups. He makes a persuasive case for Dialogue Mapping and then clearly outlines its use in a manner that is clear and compelling.
I would highly recommend this work to anyone who works with groups.
Review of Dialogue Mapping 2006-03-17
I read this book recently and my facilitation and project management efforts have improved as a result.
Some of the key subjects/topic areas that jumped out of this book for me are:
-- Practicing the listening cycle, especially the sub-section of the book that discusses validating information.
-- Learning to ask the 7 questions and in particular using these questions as a lens to assess the health of a collaborative effort
-- Helping me better understand the meaning of shared understanding
Imagine a world filled with GREAT meetings... 2006-02-14
Imagine a world in which most meetings are rich, stimulating, effective gatherings that we actually look forward to attending.... Sure, it sounds far-fetched! But that possibility is already here today, and that's what Dr. Jeff Conklin's book is about.
This book is NOT about how to "herd cats", nor is it about learning to "control people better". In fact, it's just the opposite... it's about encouraging each person's creativity through a process where each and every point of view, no matter how difficult or "contrarian", ends up adding value to the larger "map" of the conversation that is being created.
Based on my experience with Dialogue Mapping, I recommend this book highly as an exciting breakthrough for anyone wanting to develop highly-functioning work teams, group synergy, and collective intelligence. Since this process is specifically designed to help groups address "wicked problems", it is particularly relevant for those of us who are tackling the complex social issues that are at the heart of public participation and deliberative democracy projects.
While the principles described in the book can be applied with chart paper and markers, the value of this approach is greatly enhanced by the powerful and easy-to-use software that Dr. Conklin and his colleagues have developed. Compendium allows the facilitator to track, manage, organize, and display all of the various perspectives and considerations that emerge in a group during the Dialogue Mapping process. This high-powered program has been designed as open-source shareware, and is available freely through a link on Dr. Conklin's website to the Compendium Institute.
We need only to look at the wide array of technologies that are available in our world today to realize that, as a species, we are amazingly creative and capable. It's high time that we applied our capacities to enhancing our human interactions with one another! Dialogue Mapping is a highly effective way to help groups enter a state of "flow", analogous to a sports team entering the "zone" of outstanding performance. As such, it is a real cause for celebration.
Highly recommended for anyone interested in better communication 2006-01-18
Jeff Conklin's work is inspiring, thought-provoking, and practical. The book gets you to think about how we communicate and what gets in the way, then gives you powerful and immediately useful tools to bring out the best in our interactions. Whether you're a facilitator, team leader, manager or software developer, Jeff shows how to bridge our thinking and build shared understanding, and does so with delightfully accessible and easy-to-read prose.
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