Editorial Review:
Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The Basics of Process Mapping introduces process mapping and shows you how to use it in your organization. Two levels of process mapping are detailed: Relationship mapping, which gives a "macro," aerial view of work relationships and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of work as it is really performed, across functions, showing where specific process steps fall. The book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting. This book is great to use as a hands-on team resource, a training supplement, and a reference.
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Customer Reviews
Average Customer Rating: 
The Basics of Process Mapping  2008-10-21
This booklet provides a very basic introduction to process mapping and is very effective in doing so. It details all basic concepts in process mapping and how they form the basis for solid processes and methodologies.
There are however, books on the market that do this equaly well and also expand into the realms of BPMN and associated areas.
On the whole this is very readable booklet that fits in your pocket for reading on your flight, train or bus journey.
The speed of delivery is like walking from NY to Denver  2008-10-12
The book is wonderful. But the speed of delivery of terrible. I have seen the book come to Denver on the tracking page but it seems the book just stay there forever. It tooks three weeks to get this tiny book.
Excellent Primer 2008-09-09
Excellent tool for the beginner, good refresher for the experienced. Simple, easy read. Well laid out including clear visuals and explanations. A+
Concise introduction to process mapping 2007-02-20
Mapping a process is not something I learned in college. Even after a decade of working in a company, even though there is an appreciation for having solid processes, I have yet to meet people who can lead a team to capture the As-Is processes. As my interest increased on this subject, this book was brought to my attention by a co-worker.
The first thing I learnt after reading this tiny book is the appreciation for the various levels of detail one can get into while mapping processes. Often, one sees a working group either quickly getting into details, or talking at a generic level without asking for specifics. At the outset, the author lays out the three main types of process maps and their corresponding purposes and levels of detail. This is of immense benefit to somebody new to process mapping. The "Relationship Map" shows how various departments of an enterprise (e.g. HR, Supply Chain, Manufacturing) exchange resources, while the "flowchart" shows various tasks involved in accomplishing a specific end (thus, this has the most detail).
The rest of the book unfolds, with examples, the "Relationship Map" and the "Crossfunctional Map". Tips to improve processes such as identifying disconnects and imbalance of detail are discussed. There is a section on anlayzing the developed processes.
The book is relatively tiny containing only 60 pages and can thus be studied in a very short time. This was also a reason I found this book inviting. At $11, the book seems expensive.
Simple, efficient, effective, right on target! 2007-02-06
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I'll keep it as useful reference for my work
Highly appreciate your work Robert, thank you!
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