Editorial Review:
Do you have what it takes to succeed in your career?
The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.
For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future.
Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.
Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise.
Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss.
Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century.
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Customer Reviews
Average Customer Rating: 
Good but not as applied as I hoped  2008-09-21
Working with emotional intelligence is a landmark book in that when it came out it made the first strong case for how emotional intelligence operates and work and why it's so important to have it. The information linking emotional intelligence to job performance is fascinating. The only place the book falls short is it's a bit outdated and it doesn't provide a lot of how you do it. For that I prefer The Emotional Intelligence Quick Book which just came out a couple of years ago and it's very how you do it focused including an online test that comes with the book and measures your EQ.
useless  2008-08-24
The whole idea about Emotional Intelligence is appealing and I actually buy it. But the just keeps telling stories after stories of how emotional intelligence is important, how most companies/people/training guides overlook it. The book never talks about how to actually develop emotional intelligence. The book is so incredibly repetitive and lacking any useful content that I am surprised how an intelligent person like Daniel Goleman could have thought of publishing it.
Let me tell you the gist of how to develop emotional intelligence (based on this book and several others):
- The part of brain dealing with emotional intelligence learns by practise/repetition. You cant unlearn an old habit or learn a new one by just thinking about it conceptually.
- Therefore to develop emotional intelligence, you have to train your mind repetitively.
- The re-wiring of a habit in your brain happens at the instant when an event occurs that triggers a habit and you react to that event in a different way than you are habitual of doing. By repeating this over and over, your brain will learn the new habit. There are numerous self-help books out there which will create exercises for you to follow in your daily routine so that you can repeatedly apply the new habits you want to learn. But these methods are very slow simply because the number of iterations required to re-wire the brain will require a long time to happen.
- If you want to change your habits fast, you can use certain meditation techniques. Some of them are more useful than others. A very potent technique is Vipassana meditation. Due to the way you use your brain while doing this meditation, the re-wiring happens very fast.
I do not want to explain this in detail here because:
1. This is a book review and the space is not enough :)
2. I am talking from my personal experience.
3. people usually like to read proofs for such claims. I am not an expert on meditation, nor a neuro-scientist. But I have practised Vipassana and it has given me great results.
So all that I will say is: you heard from me that Vipassana meditation is useful. Go do your own research find out what it is. Try it out. If you understand it, and apply it for a while, most likely you will start observing changes in your life very quickly (within weeks). If it actually benefits you, then accept it. Otherwise its just something you tried. If nothing else, you will atleast have learned a stress-reduction technique.
PS: If you find it absolutely useless, I feel sorry for you. Please dont sue me. :-)
Working with Emotional Intelligence  2008-05-18
I would give this book no more than 3 stars. The Reader puts you to sleep. The reason I only gave it 2 stars is because Disc 9 belongs to a totally different book. Chapers 40 to 40 something being read by a british woman. I did not get the entire book. Be rest assured I will be returning the item for a full refund or a complete book. Thank you.
Working with Emotional Intelligence 2008-05-01
Daniel Goleman encountered many leaders of industry emphasizing the importance of emotional intelligence rather than technical expertise in excelling in their respective businesses. It is through his findings that he decided to write Working With Emotion Intelligence. In this book Goleman emphasizes that emotional intelligence is what makes one excel.
Increasingly organizations are becoming larger and more team oriented, thus being able to work in teams well and effectively is one of the most important skills to have in the work environment. A good manager will be able to get the best talents out of the group. Golemans book examines the changing work environment and the personal qualities that are of importance. The qualities listed are initiative, empathy, adaptability, and persuasiveness.
The traits that make great leaders are described in detail in the book. Goleman emphasizes high self confidence in leading people is essential to create a more productive work environment. Empathy is an ability that helps leaders in how to approach an individual by sensing what others feel. Empathy serves as a cohesive tool, which allows for effective communication amongst individuals.
Working With Emotional Intelligence is a great book for anybody interested in learning more about emotional intelligence and its uses in the work place. Daniel Goleman lists the parts of emotional intelligence and describes their use while providing illuminating examples. With the current explosive growth of information, no single individual can have enough knowledge to successfully compete in today's extremely competitive and rapidly changing environment. It is because of this that emotional intelligence is crucial to excel in organizations today. People that work well in teams have a key advantage. Emotional competencies can be learned, by reading this book you will be able to gain knowledge on these emotional competencies and put them to use in your daily life and career.
Very pleased 2008-02-10
In excellent condition. Arrived within stated time frame. Very pleased with all aspects of the purchase.
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