Editorial Review:
The second edition of the "consultant's bible" is here!
For over fifteen years, consultants--both internal and external--have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context--and who doesn't?--will use the lessons taught in this book for years to come!
"Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block--the consulting profession's very own revolutionary--to push us to confront and struggle with the paradoxes inherent in our work."
--Candace Thompson, organization development consultant, First Chicago NBD--A Bank One Company
"Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person."
--Barry Oshry, president, Power & Systems, Inc.; author of Seeing Systems and Leading Systems
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Customer Reviews
Average Customer Rating: 
As promised  2008-08-29
The book arrived promptly and would have been considered a brand new book with the exception of a tear on the paper cover that had been taped. Otherwise, the book itself is perfect.
Excellent. Easily my favorite Consulting/Project Management book. 2008-08-24
And it also one of my top 3 business problem solving books - and I've read a bunch of them.
I own and have read many books on management and project management, several on consulting specifically, and numerous books on problem solving and intelligence analysis. This is one of the few books I come back to, and it is definitely the one I come back to the most. It has the best information, it very well written, and it is a pleasure to read.
This book is the real deal. No silly platitudes or ideas, but a reality based approach and method. The issues in this book are the difference between success or failure as a consultant, and let me tell you a little secret......as a "manager" too.
This book assumes that you are already competent in your field of expertise. Beyond that, this is the stuff you won't learn in college or in most project management books, which emphasize "scheduling, monitoring and control" over commitment and cooperation, systems over people. Other books may tell you how important involvement, support and commitment are, but don't show you how to get it. I realize that Block makes a clear and proper distinction between consultant and manager, but I have worn both hats and can say without hesitation that an astute "manager" would find this book as valuable as a consultant.
Block gets at the heart of the matter. He deals with reality (people, politics, fear, resistance, etc.), not the ideal (whatever that may be), and he does this in a very positive manner. He tells you what to watch for, what it means, what is happening, how to respond. Some of his insights were truly eye opening; while others were things I knew, but not explicitly. Now I am consciously aware of them and use them more effectively. The questions and checklists he provides throughout the book are practically a book by themselves. They are very well designed and address the most important issues.
The few blasé reviews are most likely from people who are not actually in the position of a "consultant" as defined in this book. If you are not truly in this position, this book may appear a little too touchy-feely for your taste. If you work in a troubleshooting environment where the solution is usually a predetermined response to the diagnosis, this book will have limited value. However, if you work in an environment where you deal with organizational issues and problems that involve people and politics, this is the book you want.
I have seen perfectly capable and hard working engineers, contractors, consultants and managers go by the wayside because they were too aloof or did not understand their clients on the "affective" level. They thought their expertise alone would insure the acceptance of their ideas and secure their position with the client...it didn't.
I have stumbled into a few successes in my consulting career and can look back and see it is because I applied the concepts of this book - whether by design or accident. Conversely, I can also see some other situations where the application of these concepts would have been very useful.
Finally, this book is extremely well written and enjoyable to read. This is rare for many business and management books. He has an amazing way of getting to the root of every issue and expressing it in a most concise manner. Only on a few occasions does he use the jargon of the consulting profession, and even then it is perfectly appropriate. He does repeat some themes in this book, but he is showing you how and where those themes fit in with each step of the consulting process.
Again, this book is the real deal. He knows what he is talking about when it comes to organizations and the consulting process. There is no doubt you will be a much improved consultant or manager if you learn and apply the methods in the book.
book on consulting 2008-03-09
My husband has this book and we bought it for a friend who just retired and became a consultant. My husband thinks it is one of the best books on consulting that he's read.
Best book ever written on the consulting relationship 2008-03-02
Block's book has been around awhile, and was the first purchase I made as I contemplated moving into the "independent consultant" game. Block's straightforward approach to dealing with each phase of the consulting engagement, and his insights on handling difficult situations in the business have been invaluable to me. Eight years and many client engagements later, I still find myself referring to it often, both as a refresher and as an inspiration, and I've purchased literally dozens of copies to give to colleagues and clients alike. Truly a classic, and a "must have" for anyone who consults, or who hires consultants.
Insightful 2008-02-08
This was an amazing book from the standpoint that it identifies why recognizing your own biases and emotions is important to the consulting you do. I highly recommend it!
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