Editorial Review:
Access an Untapped Source of Success
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business
Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.
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Customer Reviews
Average Customer Rating: 
Useful, but you have to know you need it 2006-08-18
I feel that this is a terrific book on a very hard subject. A mentor of mine recently told me that it's the "soft" skills that are the "hardest" to learn. This is a great book on the hard soft skill of emotional intelligence.
When reading the negative reviews I am reminded on my inital reaction to this book. I originally felt that this was all common sense and why should I waste my time on it. That was the key to my problem, it is crucial to understand that we all need to develop our EQ along side our IQ. After all, IQ gets you hired, EQ gets you promoted.
Read it, but not without admitting you need it.
Intelligently Listen To Your Own and The Emotions Of Others  2002-02-12
Emotional Intelligence at Work is an excellent book that teaches people to learn how to take step back, take a deep breath, listen to yourself and listen to others. Techniques to difuse volatile situations between you and your work colleagues. Turn an aggressive confontation into a useful fact gathering session to get to the real source of the problem. Do you know what words to use and sentence structure to apply in order to be direct without attacking or creating a threatning situation with your counterpart? Do you want people to listen to you when you talk? All of these fantastic techniques are found here.One has to really concentrate and use these techniques daily in order for them to work. I was actually surprised to see the majority of them work "live in action". This text should be mandatory from grade school to the university level. The author Ph.D. Hendrie Weisinger is a psychologist who uses many different work place examples from his numerous seminars. In many of these situations it is possible for people to see themselves in the characters and the situations that are being portrayed. It is an excellent book for anybody.
Glib  2001-10-15
Glib, superficial, skinerian: A waste of time.
Great How-To on a Difficult Subject 2000-06-13
The attention to "emotional intelligence" started with Daniel Goleman's book "Emotional Intelligence" published in 1995. Although an excellent book, this Weisinger book is a better guide to how to USE emotional intelligence. It is full of practical exercises and real world examples. I have used it when I teach the subject and would recommend it if you really want to change and learn new responses when the going gets tough, not just think about it. Best wishes to all who are trying to develop these difficult skills. It ain't easy, but this book makes it easier. A good guide.
This book is nothing but repetition and common sense... 2000-03-10
The book is much inferior to it's original and inspiring one. The scientific approach of Goleman's book does not exist here. The author's "tone" is more personal than recommended. It abuses of examples that frequently lack of consistence, and it spends whole paragraphs either saying what is of common sense or repeating what had already been said previously. The consistence of the chapters is questionable, and the sub - items don't consolidate in broader ones. The edition and the revision are poor. (I think there were identing problems in the text revision. If the text was to be compiled, it would accuse "missing parentheses"). The book doesn't present anything new. I think any psychologist-next-door could have written it after reading Goleman's book. It is strange that it has been well recommended by the critics.
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