Measuring the Performance of Human Service Programs (SAGE Human Services Guides)
Measuring the Performance of Human Service Programs (SAGE Human Services Guides)
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Manufacturer: Sage Publications, Inc
Author: Lawrence L. Martin
Binding: Paperback
Publication Date: 1996-03-12
Publisher: Sage Publications, Inc
Label: Sage Publications, Inc
Number Of Pages: 152 Features:
Editorial Review:
Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. Cached date: AWS Called=true You may also be interested in these products:
