Editorial Review:
This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.
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Customer Reviews
Average Customer Rating: 
World Class Quality  2007-12-13
World Class Quality: Using Design of Experiments to Make It Happen
The conceps and examples shown in the book are very important to use Shinin methods for quality improvement.
"Simpler" is better  2007-09-20
Bhote has produced a treasure. All manufacturing professionals would do well to internalize this short book.
Besides explaining a simplified but very effective method of DOE (the Shainin method), this book does a great job of explaining another simplified but powerful SPC method: Precontrol Charts.
The explanation of Shainin DOE or Precontrol Charts are sufficient to make this book enormously valuable. Yet Bhote goes farther - he puts these tools into context within the overall production Quality system. He gives a lucid thumbnail sketch of the evolutionary stages of an organization's quality system, from what he terms "innocence" to "world class", and he does a convincing job of explaining the role of managment and of the quality professional in a manufacturing organization striving for world-class qulaity.
As if that weren't enough, Bhote includes an extremely powerful product design reliability tool -Multiple Environment Overstress Tests (MEOST)- and Poka Yoke (error proofing) which of course is both a design and a production methodology to achieve zero errors.
The criticisms of Bhote that I have seen generally come from two camps: (1) 'purists' who have disdain for simplified DOE & SPC charts, and (2) nit-pickers who are put off by Bhote's strong criticism of classical methods and annoyed by typos.
The bottom line is that the contents of this single book, in an amazingly concise manner, live up to the promise of the title. Implementing the methods as explained by Bhote will reduce variation to world-class levels and create a robust production system from design to finished product. The beauty of the Shainin methods which Bhote lays out is that they are much simpler than their classical equivalents, which makes their implementation much easier and thus more likely to be carried out.
Practical 2006-03-01
The book explains excellent problem techniques in a very lucid manner. A must read for any process engineers, Six Sigma belts and any one in production/operation.
Some of the tools the author explains (like Multivary analysis) can be extended into a statistical study (ANOVA) and more detailed results can be obtained. I wish the author does some of it in any forth coming edition atleast as an appendix (if not in main text, to keep its simplicity).
It works. 2005-09-18
As a process engineer I had spent a year with problem. There was nobody to solve it (in the multinational company). Together with my collegue, with two experiments (Component Search and Paired Comparision) we found the root cause and proposed the corrective actions - modification on tool. After implementation of our proposal the problem has gone forever!
Despite the fact that there are many mistakes in text, graphs, tables, it's the best book about Shainin DoE.
There are better.....  2005-07-01
I was somewhat confused when reading this book couple years ago to learn about Dorian Shainin approach. Fortunately, subsequent to reading this book, I read the following two much better books on Shainin's ideas:
Mnufacutring Solutions for Consistent Quality and Reliability by Robert Traver, 1995, amacom
Statistical Engineering by Stefan Steiner and Jock MacKay, 2005, ASQ Press
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