The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
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Manufacturer: American Library Association
Author: Sara Laughlin
Binding: Paperback
Publication Date: 2008-03
Publisher: American Library Association
Label: American Library Association
Number Of Pages: 144 Features:
Editorial Review:
Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike. Cached date: AWS Called=true You may also be interested in these products:
An invaluable acquisition for any library trying to make their collection the best it can be 2008-06-09 It's what every library fears - budget cuts. The good news is that with less money it doesn't necessarily mean that the quality of the library must decease. "The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers" is the guide librarians need to deal with the growing budget cuts they inevitably face. It grants superior advice for administrators to understand their audience better, making better financial decisions, and enhanced with indexes, glossaries, and worksheets. "The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers" is an invaluable acquisition for any library trying to make their collection the best it can be.
