Editorial Review:
Crucial Conversaions gives people the tools to handle life's most difficult and important conversations.
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Customer Reviews
Average Customer Rating: 
Learn to communicate better!  2008-10-31
I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading this book, I was able to use the practical applications to many different conversations i.e. personal and professional relationships. It is a truly valuable tool if you have ever left a conversation feeling that you could have done more. I will be purchasing the authors' other books.
Crucial Conversations: Tools for Talking When Stakes are High 2008-10-18
Crucial Conversations: Tools for Talking When Stakes are High
An excellent book that provides realistic examples of many of the discussions we would like to have with our loved ones, colleagues and friends and somehow cannot find the right words to do so. A good resource for anyone who wants their conversations to have a positive impact on their lives and on the lives of those with whom they want a stronger connection.
Crucial Conversations 2008-10-04
As an Executive Coach, I highly recommend Crucial Conversations. Many of my clients face the challenge of talking with their peers and/or direct reports on a daily basis. Most people don't handle those difficult conversations very well. This book gives great steps and info on how to go about treading through the difficult waters. I have purchased several copies of this book as gifts for clients. I am currently re-reading it in order to grasp and absorb the rich content.
Common sense isn't really all that common 2008-09-22
I like this book a lot. Developed for business communication it has applications for many areas of life. I found it clear, instructive, insightful and relatively free of new-age doublespeak. I work in an ER and I communicate with angry people (sometimes including myself) in emotionally-charged situations on a daily basis. I find the techniques presented in this book quite practical.
For comparison I read a few of the negative reviews. Several of them dismiss this book as "common sense." I think they miss the point that common sense is not really all that common.
Best book ever 2008-09-05
I have given this book to a number of people. It truly is a good read. Very helpful. For those of us that can be a bit timid....buy this book.
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