Editorial Review:
Manufacturing and service related businesses are heavily dependent on office and administrative processes, which can add up to 60% of all costs associated with meeting customer demand. Applying lean techniques to the office must begin with a new definition of waste, backed by a set of techniques designed to eliminate waste and streamline nonvalue-adding activities.
In Creating the Ultimate Lean Office, the definition of waste in the office goes one step further than the lean manufacturing definition, because any office activity that adds value or is necessary to perpetuate the business is considered waste if it is still manually performed although it can be cost-effectively automated. The technique employed to eliminate this waste of manually performing required activities is referred to as administration automation. It permits users to design processes to meet the needs of their environments, which are then automated without, in the majority of cases, changing source code.
This book:
Introduces the challenges of attempting to apply current methodologies to create a lean office. It then provides the foundation and framework necessary to understand lean office tools that can eliminate waste and elevate the administration office from simply performing tasks to performing strategic-level activities.
Describes in detail the system enhancement options that you can employ in automating the newly created lean processes developed by the business process improvement team.
Specifies the "Seven Steps of Administration Automation" and explains in detail each of these steps necessary for creating a lean office with illustrative examples.
This book, in the hands of a business process improvement team applying due diligence, can create a lean office that can compete vigorously against the best organizations in the world.
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Customer Reviews
Average Customer Rating: 
Great reference for Lean office 2007-10-29
This book opens a whole new powerful path to creating a lean office. It
is not about trying to manipulate and adapt shop floor techniques to the
office but rather about a simplistic team based approach in creating
lean processes. The methods keep lean simple and straightforward. If I
had to pick only one book on the subject of creating a lean office this
would be the book, it is a great addition to my ready references!
Excellent book!! 2007-10-17
Excellent book!! It reflects the 13 forms of waste commonly found in the office, and a definition of waste that pertains specifically to the office. It is then backed by team-based techniques designed to eliminate the waste creating lean processes, which are then automated utilizing the existing software. Well written, easy to understand, and designed specifically for the office.
A. Dufresne
Lean Office Project Manager
Lean Office Techniques 2007-10-13
The techniques discussed in the book were not about trying to apply lean shop floor techniques to the office but rather about applying lean office techniques to the office to fully eliminate the 13 forms of waste found in the office. This work opens a whole new dimension of what can be accomplished especially when applying the current computer system to automate the newly created lean office processes. This book will become "the classic" in regards to creating a lean office well beyond anything else out there.
E Landau
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