Editorial Review:
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Customer Reviews
Average Customer Rating: 
Great, concise book 2008-02-18
This is a great little book. Very concisely covers Deming's work and how to apply it to an organization. It can be read in just a few hours. I highly recommend it as an introduction to his management philosophies.
Quick Read  2007-06-12
Good book, gives you the Deming method in a quick read. You can read each section in a few minutes and finish the book quickly. Gives practical advice for helping a culture change.
Even Better Than Before 2007-04-06
Years ago, I wrote an initial review of this book. Some of Deming's concepts are still certainly profound and abstract enough to require some type of meat to hang on the hooks before understanding and applying them, but I've expanded my understanding and application (in numerous industries) over the years, in part, because I continue to go back to this short but detailed exposition of Dr. Deming's philosophy and theory of modern leadership for renewal. Hard though it may be, what has become more apparent to me is how worthwhile the effort is and how valuable this book is in starting the transformation. Sadly, it has also become equally apparent that few companies use the theory--current efforts in lean notwithstanding--and few managers think this way even though it is even more obvious today that, as Deming originally said over 30 years ago, American business is in a crisis situation. The problem then and now is that most don't realize it. When will we learn? Still a must-read for business leaders, management consultants, and teams dedicated to continuous improvement in every industry. It is not too late to start. It is never too late. Get a copy of this book and begin today.
Profound Knowledge 2000-02-28
Deming's concepts are profound, and seemed abstract enough to require some type of meat to hang on the hooks before I could understand and apply them (especially to improving safety performance). Thanks to this concise, informative, and easy to read book, I know longer feel like I'm re-arranging the deck-chairs on the Titanic or nailing poached eggs to trees. I am now empowered to persue the Deming philosophy with renewed confidence and accuracy. A must-read for business leaders, management consultants, and teams dedicated to continuous improvement. I will be providing a copy to each member of our corporate safety team.
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