Editorial Review:
The Six Sigma Memory Jogger™ II is the indispensable training and performance support resource for Six Sigma Project team members. Beginning with an overview and introduction to Six Sigma concepts, primary terminology, and the basics of the DMAIC method, this valuable pocket guide presents forty-eight Six Sigma tools, including the CTQ, (Critical to Quality)Tree, FMEA (Failure Mode and Effects Analysis), Kano Model, MSA Measurement Systems Analysis, process sigma, regression, SIPOC (Suppliers, Inputs, Process, Outputs and Customers), VOC (Voice of the Customer) Data Collection System and the y=f(x) formula.
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Customer Reviews
Average Customer Rating: 
great product, poor shipping 2008-07-20
The Six Sigma Memory Jogger is a compact comprehensive reference guide for Six Sigma work.
I ordered 12 of them for my team at work. When shipped, loose in a box with not enough packing material to stabilize the books, they arrived battered. Amazon was quick to send a second order and I have to say that this is the only shipment from Amazon that I ever had a problem with. In my book they went to 99.9% from 100%
Six Sigma Memory Jogger 2008-06-06
The book was received quickly, in the condition described and at significant savings over the campus bookstore.
excellent tool for six sigma 2008-04-05
Excellent tool for Six Sigma practitioners, I recommend it highly for BB in certification process
Fast Review  2007-11-01
with 1 year experience in process engineering. It's good for beginner in six sigma, you still need some industrial experience to really master it. Follow amazon's recommendation to buy its complementary-six sigma black belt
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